Privacy Policy

Last Updated: January 2025

At PRIMOR PRESTAMOS SL ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the PRIMOR PRESTAMOS mobile application and website (collectively, the "Service").

Please read this Privacy Policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Use our Service to search for loan offers
• Contact us for support or inquiries
• Subscribe to our newsletter or marketing communications

This information may include:

• Name and contact information (email address, phone number)
• Date of birth and identification documents
• Financial information (income, employment status, credit history)
• Address and location information
• Any other information you choose to provide

1.2 Automatically Collected Information

When you use our Service, we may automatically collect certain information about your device and usage patterns, including:

• Device information (device type, operating system, unique device identifiers)
• Log data (IP address, browser type, access times, pages viewed)
• Usage data (features used, time spent, interactions with the Service)
• Location data (if you enable location services)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our Service, including matching you with relevant loan offers and financial products
• Communication: To communicate with you about your account, our Service, and respond to your inquiries
• Personalization: To personalize your experience and provide tailored recommendations
• Analytics: To analyze usage patterns and improve our Service's functionality and user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To detect, prevent, and address technical issues, fraud, and security threats
• Marketing: To send you promotional materials and updates (with your consent where required)

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 Financial Partners

We share your information with our partner financial institutions to facilitate loan offers and applications. These partners are bound by their own privacy policies and data protection obligations.

3.2 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting and data storage providers
• Analytics and data processing services
• Customer support and communication platforms
• Payment processors and financial technology providers

3.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

Under applicable data protection laws, including the General Data Protection Regulation (GDPR), you have the following rights:

• Access: Request access to your personal information
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Restriction: Request restriction of processing of your information
• Data Portability: Request transfer of your information to another service provider
• Objection: Object to processing of your information for certain purposes
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at contact@primorprestamos.org.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use cookies for:

• Authentication and session management
• Remembering your preferences and settings
• Analyzing usage patterns and improving our Service
• Providing personalized content and advertisements

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

PRIMOR PRESTAMOS SL
Paseo Gracia, 95 - P. 5 Pta. 1
08008 Barcelona, Spain
Email: contact@primorprestamos.org

For data protection inquiries, you may also contact our Data Protection Officer at the same address or email.